EZLYNK DEVICE FAQ'S

EZLYNK DEVICE FAQ’S : 


  • THE EZLYNK NETWORK IS NOT SHOWING UP:

If you're unable to see the EZ LYNK® network in your device's Wi-Fi settings, please check the lights that are emitted from the unit itself. A solid green light indicates that the unit is receiving power from your vehicle. A solid blue light indicates that a wireless signal is being broadcast.


When only a green light is visible, your unit may need to be reset. You can do so by disconnecting the ethernet end of the OBD-Il cable from the Auto Agent® box. Plugging the cable back in should result in a flash of lights followed by a solid green and blue light to be emitted from the unit. When the blue light is visible, please attempt your connection again.


If a blue light is visible but the EZ LYNK® network is still not visible, contact the Technical Support team for troubleshooting assistance.


  • I CAN’T CONNECT TO MY VEHICLE: 


Place your key in 'Run'


From the moment the Auto Agent® is plugged in, it attempts to stream data from your vehicle's engine computer. If your ECM has not been booted prior to your communication request, you will receive a message in the app stating that you are unable to communicate with your vehicle.

By placing your vehicle's key into the 'Run' position prior to establishing your connection, you are booting your ECM and allowing the app to pull accurate data.


  • I DON’T HAVE ANY ECU PROFILES AVALIABLE: 


Contact your registered technician


ECU profiles are modified, managed, and distributed to your registered technician. If you aren't sure who your technician is, we recommend contacting your dealer to obtain their information.

It's also important to verify that your vehicle has been linked to a technician by viewing the

'Technicians' option from the 'Vehicles' tab.


  • IT’S GETTING STUCK AT 0%: 

 

Unplug & connect to the internet

When using cell data or switching networks, downloaded data can sometimes come through incomplete. This will cause your Auto Agent® to reject the file you are trying to install and stick the app at 0%.

The best solution for this issue is to unplug the unit, connect to an internet source to fetch (the Cloud button) the profile you are trying to install, plug the unit back in, and attempt the installation again.

Any further troubles should be directed toward the Technical Support team.