REFUND POLICY

Refund policy

LAST UPDATED January 1, 2024

At JAT SUPPLY CO., we are committed to providing high-quality products and services to our customers. Please carefully review our policies below:

There are absolutely no refunds on any order placed on jatsupplyco.com

MERCHANT PROCESSING FEES ARE NON REFUNDABLE

In-Stock Products

If you wish to cancel an order on an in-stock item BEFORE IT HAS SHIPPED, you can choose from the below options:

  • Exchange for a different product(s). If the new item is of less value, you will receive the remaining balance as store credit in the form of a gift card. If the new item is of higher value, you will be responsible for the additional cost before we ship the item to you.

  • Receive a store credit for the full order value in the form of a gift card minus a 20% RESTOCKING FEE

If you ordered an in-stock product and it has SHIPPED, you will be responsible for shipping the item back to us and a 20% RESTOCKING FEE

Custom Orders

Custom and made-to-order products such as forged wheels or custom lighting, as all orders on jatsupplyco.com, are non-refundable & non-exchangeable without exception.

Custom Order Change Requests

If you need to make a CHANGE to a custom order, it is possible that we can change the order before it goes into production but without guarantee. Please reach out to us at (737) 297-6619 or jatiporders@gmail.com as soon as possible after placing your order to see if a change to the order can be made.

Shipping and Delivery

If your order has not yet arrived but has been shipped, please note that we cannot perform an exchange until the item is returned to us or deemed lost by the carrier.
Customers are responsible for providing accurate shipping information. If an order is returned due to incorrect details, additional shipping fees will apply.

Backorder & No ETA Policy Addition:

Orders in which contain products that are out of stock or DISCONTINUED from the manufacturer cannot be cancelled.

You may work with our sales representatives to find a similar product. You will be responsible for any additional cost for the exchanged product. If the product is of less value, you will be given a store credit in the form of a gift card to jatsupplyco.com for the difference.

If an item is explicitly stated as backordered or listed with no estimated time of arrival (ETA) at the time of purchase, it cannot be canceled without penalty. A restocking, processing, or administrative fee may apply to any cancellation requests under these conditions, regardless of fulfillment status. By placing an order, the customer acknowledges and agrees to this term.

Chargebacks

Submitting a chargeback for an order that has been shipped or is still in production may result in further action to recover funds already invested in your order. Such as submitting your info to COLLECTIONS to recoup the amount you owe.
By placing an order, you agree to these terms and acknowledge that custom products cannot be refunded or canceled.

Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately, and we will work with the carrier to resolve the issue.

We strive to ensure customer satisfaction and appreciate your understanding of our policies, which allow us to continue offering premium services and custom products.

Governing Law & Jurisdiction

All purchases made through jatsupplyco.com are governed exclusively by the laws of the State of Texas, United States. By purchasing from us, you agree that any disputes, claims, or legal proceedings arising out of or related to your purchase shall be subject to the exclusive jurisdiction of the courts located in the State of Texas.
No foreign laws, including but not limited to those of the European Union or any other international jurisdiction, shall apply to any transaction, dispute, or legal matter involving your purchase.

For questions or concerns, feel free to reach out to us at—

JAT SUPPLY CO.
22006 Odell Fairway Trail
Spicewood, TX 78669

Text: (737) 297-6619
Email: jatiporders@gmail.com